Refund Policy
Effective Date: January 1, 2024
Overview
At Jersey City Pilates, we want you to be completely satisfied with your membership. This Refund Policy outlines when refunds may be provided.
Free Trial Period
We offer a 7-day free trial for all new paid subscriptions. During this period:
- You can cancel at any time without being charged
- You'll have full access to our complete class library
- No refund is necessary as you won't be charged during the trial
Subscription Refunds
Generally, all subscription fees are non-refundable. However, we may provide refunds for:
- Technical issues preventing access for more than 48 hours
- Billing errors or duplicate charges
- Unauthorized charges (subject to verification)
How to Request a Refund
To request a refund:
- Contact our support team within 30 days of the charge
- Provide your account email and order details
- Explain the reason for your refund request
Contact Information
For refund requests, please contact us at refunds@jerseycitypilates.com